FAQs

Where do you deliver to?

We service most of Bombay and its suburbs. To check if we deliver to your area please drop your zip code below:

Do you service orders outside Bombay?


Yes, we have a limited range of travel friendly options, please reach out to us via email or whatsapp to discuss the possibilities, fees and timelines for the same.


Do you have a retail outlet?


No we do not have a physical retail space, we are essentially an online patisserie that delivers to most parts of Central, West & South Bombay but our central kitchen is located in Saki Naka.


What are your delivery times?


We deliver on all days of the week between 4.00 pm and 8.30 pm. Should you require a dessert for a morning occasion we recommend you order the previous night and store the product in your fridge.


Do you have a minimum order value for delivery?


Yes we do! We do not deliver below a minimum order value of INR 1600. However, should you require an order that doesn’t meet this requirement, a pick up for the same is possible from our central kitchen in Andheri.


Do you charge a delivery fee?


Yes, we do charge a minimal fee depending on where the delivery is for and this ranges from INR 200 to INR 300. To check the delivery fee to your zip code please drop your zip code below:


How early should I place my order?


In order to ensure we have a slot for your dessert order, a 2 day pre-order is ideal, unless it's a painted cake in which case we need a longer heads up since we do sell out of slots for it pretty quickly. We do not offer same day deliveries. For all next day deliveries please place your order before 5.00 pm through our online store. Should you need anything further, please call us at +91 8104344516 between 9.30 am and 8.30 pm.


Can I pick up my online purchase from your kitchen instead of paying the delivery fee?


Sure, you can select this option at check-out and no fee will be added to your order total.
SAKI NAKA, ANDHERI
Vanilla Miel
Hotel Sudarshan, Junction, Saki Naka, Mumbai, Maharashtra 400072
https://goo.gl/maps/FJmpVo3vTW7htUoF9


Looking for a birthday or anniversary entremet cake or tart?


Please see our current product menu here.


Do you make egg free desserts?


Yes, almost our entire product offering can be made egg free upon request. For further details, please see our current product menu here.



What is the difference between an entremet cake and a tart?


Our tarts have an almond biscuit shell containing various layers and textures of the flavour combinations mentioned on the menu - almost like a layered cake inside the shell. On the other hand, the entremets cakes are layered French mousse cakes that are closer in shape and experience to a traditional cake.


What do the sizes in your menu refer to?


In terms of the size of our entremet cakes and tarts, we don’t work by weight since each of our desserts have varying layers and the density of these layers vary as per the flavour and palette. It’s easier to work with the number of people you’re looking to serve.
Individual/ Petit Gateux: 1 serving
Petit: 4 to 6 servings
Grande: 8 to 12 servings
Additionally, the sizes are as under:
Individual: 8 cms
Petit: 6 inches
Grande: 8 inches


How much do your hand painted cakes cost and how long before do I need to place an order for that?


Our hand painted range comes at an additional cost as follows:
*Petit or Grande Entremets or Tarts only*: INR 1900 + cost of dessert
Prices may vary depending on design


Do you have hampers and gift packs?


Please see our pre-curated gifting range here.


Do you curate gifting options for larger order volumes?


Yes, please see our gifting section here. If this doesn’t help, please write to us at info@vanillamiel.com to discuss your requirements and someone from our team will reach out to you.

For any further queries, please do not hesitate to contact us at info@vanillamiel.com

Flat Human Caricatures

INR 2,500 onwards

Capturing an expression can sometimes say more than a million words and our caricature cakes do just that. Send us a picture that you may want recreated in an illustrative style and we will get back to you with a quote on how much this would cost. 

3D Chocolate

Inr 2,000 onwards

The elements in this customisation rely on the hand skills of our chocolatiers - each piece cut, shaped and piped in Belgian couverture chocolate.

Flat Hand Painted

inr 2,000 onwards

This minimal illustrative style artwork, directly onto the glaze of the dessert is an in-house favorite technique. These usually include quirky concepts like cities, inside jokes & even landscapes are beautifully rendered directly onto the cake

3D Monogram

inr 1,800 onwards

This customisation heroes the initial of a person’s name or the age. The monogram itself is cut and hand painted with florals or even more personalised elements like gaming consoles and champagne bottles

2D Chocolate

inr 850 onwards

These are simpler customisations that rely on their minimalism & the reflections of the glaze to make a statement.

Note: We only customise the Petit and Grande sizes of our desserts. We do not customise Individual desserts.

Process

Lead Time: Depending on availability, a four-day heads up is usually best to begin the process for customised desserts. During the festive season, we recommend you pre-book your customised desserts well in advance to avoid disappointment. 

Referencing: If you have a theme in mind or a particular memory you’d like to recreate, you can reach out to our team and we can help you with ideas. Once references are exchanged and finalised, the painting will be translated onto the dessert

Delivery & care: Hand painting on entremets or tarts is a tedious process and therefore can only be dispatched in the second half of the day. Once you receive the dessert, please refrigerate it and remove it fifteen minutes before consumption.